Refund policy

Returns & Exchanges

You have 15 days from the date your order is delivered to request a return or exchange.

Eligible Items

Items must be in their original condition, free of stains, odors, pet hair, deodorant marks, etc.

How to Begin Processing

Email support@devotumapparel.com with your:

• Full name
  
• Order number
  
• Whether you're requesting a return or exchange

For exchanges, please also include the size you currently have and the size you would like to receive.

Processing

Once your return or exchange request is approved, we'll email you a prepaid return shipping label. Please note that returns will need to be sent to the following address: 323 Starfish Ln, Sneads Ferry, NC, 28460. After we receive and inspect your item, your refund or replacement will be issued. 

Please allow up to 3 business days after we receive your return or exchange to inspect and process your request. We reserve the right to refuse returns or exchanges that do not meet the eligibility requirements.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@devotumapparel.com.